Ordering
On this site, you will not find "Shopping Baskets" and "Buy
Me Now" boxes, whose purpose is to entice you to
complete a purchase without any human intervention. We
pride ourselves on our personal attention to detail. If you
are at all unsure about any aspect of our products,
telephone, write or e-mail us with your query which will be
answered promptly and, we hope, knowledgeably.
Contact Information
Flamborough Marine Limited
The Manor House
Flamborough
Bridlington
East Riding of Yorkshire
YO15 1PD
United Kingdom
Telephone:
01262 850943
International:
+44 1262 850943
E-mail:
gm@flamboroughmarine.co.uk
Delivery Costs
U.K. POSTAGE AND PACKING
For all orders to a U.K. address, please add the following to cover
the cost of post and packing:
Hand-knitted Ganseys
£9.95 Special Delivery
Machine Knitted Sweaters, or
£4.95 First Class or
Single packs of wool, or
£3.95 Second Class
Knitting Kits, or
Breton Shirts
If in doubt about any aspect of postage, please contact us.
If the goods are damaged in transit or believed lost please let us know
promptly.
INTERNATIONAL POSTAGE CHARGES
As the charge for postage depends on a combination of weight,
mode of transport and destination, it would be impossible to offer a
complete scale of all the various charges. The easiest method when
ordering is to pay by credit card, in which case we can simply add
the actual cost of the postage to the order. Please note that
payment must be made in British Pounds Sterling (GBP). Due to high
conversion charges, we cannot accept payments in other currencies.
Please also be aware that local customs duties may be payable.
Please indicate whether insurance is required. Unless otherwise
specified, parcels travel at the customer’s risk.
Delivery
UK only: In general, items weighing less than one kilogram are
dispatched by Royal Mail First Class Post and should arrive within a
matter of days. Heavier items (such as knitting kits or multiple packs
of wool) are sent by second class Parcel Post which normally takes
some 3 to 4 working days. PLEASE NOTE THAT ALL HAND-KNITTED
GANSEYS ARE SENT BY ROYAL MAIL SPECIAL DELIVERY. This service
guarantees next-day delivery and requires a signature. We obtain
proof of posting for every item sent, and the Royal Mail offers
compensation of £20.00 should any item be lost in the post;
however if you order anything other than a hand-knitted Gansey
and require additional insurance please add £1.00 to the standard
post & packing charge. In our experience the Royal Mail offers a fast,
safe service.
If in stock, all orders are dispatched within 24 hours. If not in stock
we will do our best to make sure that the wait for goods is as short
as possible, but in these cases please allow 28 days for delivery or
longer in the case of overseas surface parcels. Please also be aware
that specially ordered hand-knitted Ganseys can take from 4 to 8
weeks to have knitted.
Exchanges
Please do take the time to measure your own garments before you
order, to prevent size exchanges. We keep our costs to a minimum,
to offer the best possible price, and will have to pass on the cost of
return postage for exchanged items. That is, if you return an item
(or items) to us for exchange, we will have to charge for the cost of
sending a replacement item (or items), using the same scale of
delivery charges as shown above. For this reason, please take extra
care when ordering to ensure that the size requested is correct.
Sizing information is available in each side-panel at right;
alternatively, please do not hesitate to contact us if still unsure. If
you need to return any item to us, please ensure that you at least
obtain a certificate of posting.
Returns
By placing an order with us, a contract has been formed. However,
with the exception of hand-knitted Ganseys, you can cancel your
contract at any time up to fourteen working days after the receipt of
the goods. To do this, please e-mail or write to us. You do not have
to give any reason for cancellation; however, a brief explanation will
help us to improve the service we offer to customers in the future.
This policy does not apply to the bespoke items (that is, hand-
knitted Ganseys), which are exempt from the right to cancel. If you
cancel, you must return the goods to us at your own expense. If the
original payment to us was made by cheque, a refund for the actual
amount of the goods themselves (not including the initial cost of
postage, which is non-refundable) will be sent by cheque. If the
original payment to us was made by debit or credit card, a refund
for the actual amount of the goods themselves (not including the
initial cost of postage, which is non-refundable) will be processed to
the same debit or credit card. In all instances, the delivery charge on
the initial order is non-refundable, but please also be aware of the
following:
If you need to return any item to us, please ensure that you at least
obtain a certificate of posting. Returned goods must be unworn and
in saleable condition: please ensure that the goods are packaged
adequately to protect against damage, and include the original
labels and packaging. If you fail to take reasonable care of the goods
before they are returned to us, and this results in damage or
deterioration, we may have to charge you for the reduction in value.
This cancellation policy does not affect your legal rights (for
example, if goods are faulty or mis-described).
Your Right to Cancel
By placing an order with us, a contract has been formed. However,
with the exception of hand-knitted Ganseys, you can cancel your
contract at any time up to fourteen working days after the receipt of
the goods. To do this, please e-mail or write to us. You do not have
to give any reason for cancellation; however, a brief explanation will
help us to improve the service we offer to customers in the future.
This policy does not apply to the bespoke items (that is, hand-
knitted Ganseys), which are exempt from the right to cancel. If you
cancel, you must return the goods to us at your own expense. If the
original payment to us was made by cheque, a refund for the actual
amount of the goods themselves (not including the initial cost of
postage, which is non-refundable) will be sent by cheque. If the
original payment to us was made by debit or credit card, a refund
for the actual amount of the goods themselves (not including the
initial cost of postage, which is non-refundable) will be processed to
the same debit or credit card. In all instances, the delivery charge on
the initial order is non-refundable.
Information on how to return goods is outlined in the section above.
Privacy Policy
This privacy policy sets out how we use and protect any information
that you give when you use this website. We are committed to
ensuring that your privacy is protected. When ordering goods we
require your name and address, billing address if different from
delivery address, and payment details. This information enables us
to process your order. This information is not shared, nor is it stored
electronically apart from the preparation of accounts. This sites
does not utilize "cookies".
Terms of Trading
The use of this website is subject to the following terms of use:
•
The content of the pages of this website is for your general
information and use only and is subject to change without
notice.
•
Neither we nor any third parties provide any warranty or
guarantee as to the accuracy, timeliness, performance,
completeness or suitability of the information and materials
found or offered on this website for any particular purpose.
•
Your use of any information or materials on this website is
entirely at your own risk, for which we shall not be liable. It
shall be your own responsibility to ensure that any products
available through this website meet your specific
requirements.
•
This website contains material which is owned by or licensed
to us. This material includes, but is not limited to, the design,
layout, look, appearance and graphics. Reproduction is
prohibited other than in accordance with the copyright notice,
which forms part of these terms and conditions.
•
All trade marks reproduced in this website which are not the
property of, or licensed to, the operator are acknowledged on
the website.
•
Your use of this website and any dispute arising out of such
use of the website is subject to the laws of England, Northern
Ireland, Scotland and Wales.
Flamborough Marine
The Manor House
Flamborough
Bridlington
East Riding of Yorkshire
Telephone 01262 850943
This is the mobile variant of our web-site, specially designed for
viewing on smartphones, but lacking some of the more
detailed information available on our full-size site.
How to place order
The simplest and safest method of ordering is by telephone. We
are unable to accept orders directly via the web. However, apart
from telephoning, an order can be sent to us either by letter or e-
mail. Please find additional ordering information below. Please
note that payment must be made in British Pounds Sterling (GBP).
Due to high conversion charges, we cannot accept payments in
other currencies. For any other queries or information please do
not hesitate to contact us. For a printed order form, please select
here: ORDER FORM.
Pricing Information & VAT
We are not part of the VAT (Value Added Tax) scheme. All prices shown on this
web-site are NET with postage only to be added to mail orders. Details of
postage charges for UK and International destinations are shown below.